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Chief of Staff

North Bethesda + Remote

The Chief of Staff role at Bright is simple to explain: you make sure our operations, people processes, and strong culture power our success. Says easy…does hard. In this role you wear a few hats. You report to the CEO of Bright and lead the strategic planning process for our leadership team so we’re super clear on the most important things to tackle. You shape our people programs and processes (for ex: hiring, onboarding, performance management, communications, handbooks, etc) that build an amazing crew of Bright associates who are pumped to disrupt the stodgy L+D platform industry. You manage strategic projects and programs that grow and scale our business. And you are like the connective tissue between the leadership team, jumping in to build policies, processes, manage change and prop up other infrastructure where none existed previously.

Category:  Full-Time, Exempt

Hiring Manager:  CEO

Location: While this role will often be remote, we want the candidate to be located near North Bethesda to work co-located with the CEO 2-3 days per week.

Core Responsibilities:

 

Strategic Planning + Cultural Torch Bearing:

  • Establish a cadence of strategic planning meetings to help the leadership team at Bright align on and operationalize the priorities that meaningfully grow the business; 

  • Hold leaders accountable for identifying their priorities and getting them done

  • Build and manage forums for internal communication so people know what the heck is going on at Bright

  • Deploy change management and communication best practices to help make our growth as smooth as possible 

  • Identify and report on most important success measures for the business (for ex: NPS, NSE, GM, time-to-PnL impact for customers)

  • Identify the guiding principles that help the leadership team decide and act, and transmit those principles into things other teams can also decide and act on

  • Help build values, norms, and behaviors that articulate the culture at Bright and what culture add does and does not look like

 

Build v1.1 of the Bright Employee Experience:

  • Partner with senior leadership team to align on cadence of hiring for the year ahead

  • Build the hiring machine (for ex: build and comp JDs, build a recruiting network, find amazing candidate pools, and snag some of the best and Brightest technical, sales, and customer experience people out there) and ensure the candidate and employee experience are the best in the business. 

  • Build onboarding and performance norming framework for new hires; establish norms for what good, great, and bad performance looks like

  • Start building a skills framework for our technical and customer experience roles

  • Establish overall employee handbook and policies 

  • Foster a culture of openness, collaboration, transparency, and continuous improvement

 

Connective Tissue:

  • Ensure strategic priorities for the growth of the business are rightly scoped, resourced, executed, and deliver impact

  • Support the build-out of the Customer Experience and Product teams; ensure consistency and reliability in the customer feedback loops that help meaningfully evolve our product

  • Act as a trusted advisor to the CEO and leadership team on helping manage people and performance 

  • Build strong relationships with each member of the leadership team in order to foster a culture of collaboration, transparency, and shared ownership that sets the standard for all teams

  • Roll up the sleeves to build processes and frameworks that help teams execute against their strategic priorities

 

Non-Technical Skills

  • Highly analytical and detail oriented (or…detail oriented enough to help keep folks at their level organized)

  • Excellent written and verbal communication skills

  • Excellent facilitation, negotiation, and conflict management skills

  • Ability to have strong opinions but hold them lightly; offer a clear and reasonable point of view, but be open to being wrong (aka, show humility)

  • An ability to empathize with a both functional and technical leaders for the sake of understanding how all the parts of a business work in concert best

  • Demonstrates radical candor and the ability to disagree without being disagreeable

  • Courageous enough to speak truth to power, and humble enough to know when they need to check their own ego

Background and Experience:

  • At least 10 years experience in operations, employee experience, GTM ops or a related field

  • At least 2-3 years in a growing B2B SaaS startup

  • Experience working in companies at different stages of maturity (for ex: seed- level to post-IPO, established public company)

  • BA in Education in business, communications, I/O Psychology, or related field (or some other super compelling experience)

  • MBA 

 

Compensation + Benefits:

 

  • $225,000+ base salary depending on experience

  • Annual Bonus eligible + targeted sales commission where applicable

  • Eligible for equity grants through our Employee Stock Plan (ESP)

  • Health and 401k benefits package

If you're interested in applying, please click 'Apply' below to send an email to the hiring manager with your resume and backstory. Can't wait to meet you!

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