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CX Manager

Washington DC Area OR Remote

Our CX Account Manager position is a hybrid role in strategy + customer success that will help our customers get the most from Bright's immersive learning platform and operating model. We view this person as a key member of the growing CX team, and someone who will help shape the end-to-end Bright customer journey. We are looking for early hires interested in joining a fast-growing software company. We're establishing a culture that balances innovation/performance, and family life - those things don't have to be at odds! We already have a diverse team, and as an Equal Opportunity Employer, plan to keep it that way. We are passionate about helping our customers re-imagine learning, while growing their business in the process!

Category:  Full-Time, Exempt

Hiring Manager:  Head of Customer Experience

How You'll Spend Your Day:

  • Advising new customers through the development of an immersive learning strategy, and the adoption of the Bright platform

  • Helping drive customer understanding and adoption for Bright's new AI/NLP features, a distinguishing factor in this market

  • Helping write and build simulation content in the Platform for new customers alongside team members 

  • Travel: Up to 20% depending on demand; would be for targeted visits during key customer milestones (not the Monday-Thursday consulting travel model!)


  • 3-5+ years experience managing customers (preferably in a B2B software company)

  • In love with the ambiguity that a startup environment brings; while we have a plan, we welcome those can help shape the future as well

  • Strong experience in human capital or learning setting

  • Substantial executive presence and confidence in stakeholder management

What's In It For You?

  • Getting in on the ground floor of a startup that seeks to redefine the future of corporate learning

  • Mentorship and close support from our team - we truly want everyone who touches Bright to be wildly successful in the coming years

  • Flexible work arrangements, including primarily work-from-home arrangements

  • Interaction with an experienced leadership, investor, and advisor team, and access to their networks

Compensation + Benefits:

  • $70,000 - $80,000 base salary depending on experience

  • Annual Bonus eligible

  • Health and 401k benefits package

If you're interested in applying, please click 'Apply' below to send an email to the hiring manager with your resume and backstory. Can't wait to meet you!

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