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Director of Operations + Quality

Washington DC Area OR Remote

Bright is pioneering the use of AI and simulations in corporate L&D. With that mission comes high standards for performance, ease of use, latency, and accuracy. The Director of Quality will play a critical role in delivering on that mission to Bright's global user base. We are looking for the next wave of hires interested in joining a fast-growing software company. We're establishing a culture that balances innovation/performance, and family life - those things don't have to be at odds! We already have a diverse team, and as an Equal Opportunity Employer, plan to keep it that way. We are passionate about helping our customers re-imagine learning, while growing their business in the process!

How You'll Spend Your Day:

  • Partnering with our VP of Engineering + Product Leader to shape Bright's AI product suite

  • Updating + enhancing our end-to-end testing approach 

  • Ensuring proper documentation + testing of all features prior release

  • Working closely with our engineering team to prepare for + effectively communicate all releases

  • Working closely with our CX team to manage customer tickets + identify opportunities for enhanced user experiences

  • Taking on other special projects assigned by the CEO / Founder

  • Travel: Up to 20% depending on demand; would be for targeted visits during key customer milestones (not the Monday-Thursday consulting travel model!)
     

Qualifications:

  • 7-10 years experience managing or supporting an AI digital product (preferably in a B2B software company)

  • Strong knowledge of product quality + testing processes and best practices   

  • Extreme attention to detail + organization to manage a complex AI-powered digital product

  • Easy to work with - you'll be a lynchpin between CX, Product, + Dev, so the 'no assholes' rule applies

  • In love with the ambiguity that a startup environment brings; while we have a plan, we welcome those can help shape the future as well
     

What's In It For You?

  • Getting in on the ground floor of a startup that seeks to redefine the future of corporate learning

  • Mentorship and close support from our team - we truly want everyone who touches Bright to be wildly successful in the coming years

  • Flexible work arrangements, including primarily work-from-home arrangements

  • Interaction with an experienced leadership, investor, and advisor team, and access to their networks
     

Compensation + Benefits:

  • $140k - $170k base

  • 10 - 30% annual performance bonus eligibility

  • Eligible for equity grants through our Employee Stock Plan (ESP)

  • Health and 401k benefits package

If you're interested in applying, please click 'Apply' below to send us an email hello@learnwithbright.com with your resume and backstory. Can't wait to meet you!

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