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Director of Operations + Quality

Washington DC Area OR Remote

Bright is pioneering the use of AI and simulations in corporate L&D. With that mission comes high standards for performance, ease of use, latency, and accuracy. The Director of Quality will play a critical role in delivering on that mission to Bright's global user base. We are looking for the next wave of hires interested in joining a fast-growing software company. We're establishing a culture that balances innovation/performance, and family life - those things don't have to be at odds! We already have a diverse team, and as an Equal Opportunity Employer, plan to keep it that way. We are passionate about helping our customers re-imagine learning, while growing their business in the process!

How You'll Spend Your Day:

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  • Partnering with our VP of Engineering + Product Leader to shape Bright's AI product suite

  • Updating + enhancing our end-to-end testing approach 

  • Ensuring proper documentation + testing of all features prior release

  • Working closely with our engineering team to prepare for + effectively communicate all releases

  • Working closely with our CX team to manage customer tickets + identify opportunities for enhanced user experiences

  • Taking on other special projects assigned by the CEO / Founder

  • Travel: Up to 20% depending on demand; would be for targeted visits during key customer milestones (not the Monday-Thursday consulting travel model!)
     

Qualifications:

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  • 7-10 years experience managing or supporting an AI digital product (preferably in a B2B software company)

  • Strong knowledge of product quality + testing processes and best practices   

  • Extreme attention to detail + organization to manage a complex AI-powered digital product

  • Easy to work with - you'll be a lynchpin between CX, Product, + Dev, so the 'no assholes' rule applies

  • In love with the ambiguity that a startup environment brings; while we have a plan, we welcome those can help shape the future as well
     

What's In It For You?

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  • Getting in on the ground floor of a startup that seeks to redefine the future of corporate learning

  • Mentorship and close support from our team - we truly want everyone who touches Bright to be wildly successful in the coming years

  • Flexible work arrangements, including primarily work-from-home arrangements

  • Interaction with an experienced leadership, investor, and advisor team, and access to their networks
     

Compensation + Benefits:

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  • $140k - $170k base

  • 10 - 30% annual performance bonus eligibility

  • Eligible for equity grants through our Employee Stock Plan (ESP)

  • Health and 401k benefits package

If you're interested in applying, please click 'Apply' below to send an email to the hiring manager with your resume and backstory. Can't wait to meet you!

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