Announcing Bright's AI/NLP Simulation Coaching Engine
This week we announced an exciting partnership with Bright's newly minted AI/NLP partner, InMoment. Check out the announcement HERE....
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Insights & Research on
our Immersive Learning
- Nov 11, 2021
Skills Data as Key to the Future of Learning
What's the real request that business leaders and managers are making of their L+D functions? To train people? Educate them? Give them...
- Oct 13, 2021
A Holistic Coaching Model for Agent Onboarding
Over the last year we've observed thousands of contact center coaching exchanges. In the process, we've had a number of 'aha moments' in...
- Oct 6, 2021
The Most Adaptive Learning There Is (aka Bright's new Video Coaching Enhancements)
Over the last year Bright has helped customers deliver over 20,000 coaching moments. These have been one-to-one exchanges between...
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