Nov 11, 2021Skills Data as Key to the Future of LearningWhat's the real request that business leaders and managers are making of their L+D functions? To train people? Educate them? Give them...
Oct 13, 2021A Holistic Coaching Model for Agent OnboardingOver the last year we've observed thousands of contact center coaching exchanges. In the process, we've had a number of 'aha moments' in...
Oct 6, 2021The Most Adaptive Learning There Is (aka Bright's new Video Coaching Enhancements)Over the last year Bright has helped customers deliver over 20,000 coaching moments. These have been one-to-one exchanges between...
May 5, 2021Training vs. Skill Building: The Gap You Didn't Know Your Organization HadThe typical training story for a new product or campaign rollout goes something like this: The project is a little time crunched -...