Are you exploring Generative AI to upskill your people?
This article challenges leaders to bring the same rigor to using generative AI with talent as they do with their products.
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Insights & Research on
our Immersive Learning
- Oct 13, 2021
A Holistic Coaching Model for Agent Onboarding
Over the last year we've observed thousands of contact center coaching exchanges. In the process, we've had a number of 'aha moments' in...
- Oct 6, 2021
The Most Adaptive Learning There Is (aka Bright's new Video Coaching Enhancements)
Over the last year Bright has helped customers deliver over 20,000 coaching moments. These have been one-to-one exchanges between...
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