Oct 13, 2021A Holistic Coaching Model for Agent OnboardingOver the last year we've observed thousands of contact center coaching exchanges. In the process, we've had a number of 'aha moments' in...
Oct 6, 2021The Most Adaptive Learning There Is (aka Bright's new Video Coaching Enhancements)Over the last year Bright has helped customers deliver over 20,000 coaching moments. These have been one-to-one exchanges between...